Effective date: 5 October 2026
Version: 1.0
1. About Data Centre Finder
Data Centre Finder is a sole trader business based in England and operating within the United Kingdom.
Website: https://datacentrefinder.co.uk
Email: [email protected]
In these terms:
- “we”, “us” and “our” refer to the sole trader operating as Data Centre Finder.
- “Provider” means a data centre operator or other service supplier listed on or introduced through our website.
- “you” means the person or organisation using our service.
- “consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
- “business customer” means a customer who is not a consumer.
2. Scope and acceptance
These terms govern our website, directory and introduction service. They do not govern services you purchase from a Provider.
We make these terms available before you submit an enquiry and ask you to accept them. You should retain a copy for your records.
If you submit an enquiry on behalf of an organisation, you confirm that you are authorised to act on its behalf.
3. Our role as an introducer
We publish data centre information and facilitate introductions to potentially relevant Providers using the requirements you supply.
Our service is free to customers. We may receive referral fees or commission from Providers.
We do not operate the listed facilities or supply their hosting, colocation, connectivity, power, cooling, security, backup or other services.
Our service does not include:
- A technical audit of your requirements or a Provider’s facilities.
- Professional engineering, procurement, legal or regulatory advice.
- Negotiating or entering into a service contract on your behalf.
- Managing or supervising a Provider’s services.
- Monitoring a Provider’s ongoing performance or financial condition.
Search results, shortlists and introductions identify potential options. They do not certify or guarantee that a Provider is suitable for your requirements.
We will exercise reasonable care and skill in providing our own directory and introduction service.
4. Listings and specifications
Listings may contain information supplied by Providers or obtained from other sources. Specifications, certifications, capacity, availability and prices may change.
Unless we expressly describe a particular check, a listing does not mean we have independently inspected the facility, tested its systems or verified its certifications. Any stated verification is limited to the checks described and the date on which they were undertaken.
Listings are general information. They are not binding quotations, reservations or contractual commitments from a Provider.
Before making a decision, obtain current written confirmation from the Provider of information material to your requirements, including the scope and validity of relevant certifications.
We take reasonable care when publishing information. If you identify a suspected error, please contact [email protected]. We will investigate and correct or remove information where appropriate.
This section does not exclude responsibility for our own misleading statements or other breaches of legal duty.
5. Enquiries and introductions
You must supply accurate contact details and describe your requirements as clearly as reasonably possible. Tell us if material information changes before an introduction is completed.
Before sharing your enquiry, we will identify the intended Provider or Providers. If we propose additional recipients later, we will ask you to confirm before sharing with them.
Submitting an enquiry does not:
- Place an order or reserve capacity.
- Oblige you to purchase any service.
- Oblige a Provider to respond, provide a quotation or accept you as a customer.
We do not guarantee that an enquiry will produce a suitable offer, a particular price or a response within a particular time.
Once an introduction is made, you and the Provider are responsible for progressing your discussions.
6. Understanding and agreeing your requirements
You are responsible for explaining your intended use and requirements to the Provider and deciding whether to accept its proposal.
Before contracting, you should obtain written agreement on the matters relevant to your needs, including:
- Power, cooling, rack space, connectivity and resilience.
- Uptime commitments, support arrangements and service credits.
- Physical security, cybersecurity, backup and disaster recovery.
- Data location, data protection and regulatory requirements.
- Certifications and their scope.
- Installation, migration, equipment ownership, access and removal.
- Pricing, additional charges, minimum terms, renewals and termination.
You and the Provider are responsible for resolving any uncertainty about the proposed services before entering into an agreement.
Obtain independent technical, legal or commercial advice where appropriate. Our introduction is not a substitute for that assessment.
7. Referral fees and commercial relationships
Our directory and introduction service are free for customers.
We may receive a referral fee or commission when we introduce a customer or when an introduction results in business. We therefore have a commercial interest in introductions.
Our directory does not necessarily include every Provider or offer available. We do not promise the lowest price or the best Provider in the market.
We will clearly identify paid placements. Where payment or another commercial arrangement influences selection or ranking, we will explain that influence alongside the relevant results or through a clearly accessible explanation.
Receiving a referral fee or commission does not make us the supplier or a party to your agreement with a Provider.
8. Your agreement with the Provider
Any quotation, order or agreement for a Provider’s services is between you and that Provider.
The Provider is an independent supplier. We do not assume, underwrite or guarantee its contractual obligations.
The Provider is responsible for delivering its services and meeting its contractual and legal duties. This includes obligations concerning availability, uptime, power, cooling, connectivity, security, data handling, equipment, access, support, billing and refunds.
Contractual claims concerning those obligations should be directed to the Provider.
We do not undertake to reimburse payments made to a Provider or supply replacement services if it fails to perform, becomes insolvent or stops trading.
Listing a Provider, arranging a meeting, forwarding a quotation, receiving commission or helping communicate a complaint does not make us a party to the service agreement.
Neither you nor the Provider is authorised to make commitments on our behalf.
This section does not remove responsibility arising from our own breach of a legal duty.
9. Responsibility and liability
9.1 Provider services
We are not responsible for a Provider’s failure to fulfil obligations owed solely by that Provider merely because we listed or introduced it.
This includes failures concerning service delivery, outages, connectivity, power, cooling, security incidents, loss or corruption of data, equipment damage, access restrictions, billing, migration or cessation of services.
Where a loss results from both a Provider’s conduct and our own conduct, our responsibility is determined by applicable law and these terms. The existence of a Provider contract does not remove a claim that the law independently gives you against us.
9.2 Liabilities that are not excluded
Nothing in these terms excludes or limits liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot lawfully be excluded or limited.
Nothing restricts individuals’ statutory rights under data protection law.
9.3 Consumer rights
Consumers retain their statutory rights. The business exclusions and cap in section 10 do not apply to consumers.
Where we breach our obligations, we remain responsible for loss or damage that is a foreseeable result of our breach or failure to exercise reasonable care and skill.
Loss is foreseeable if it is an obvious consequence or if, when the agreement was made, both you and we knew it might occur.
10. Additional limits for business customers
This section applies only to business customers and is subject to section 9.2 and applicable legal requirements.
We exclude liability for indirect or consequential loss arising from our directory or introduction service.
Our total aggregate liability to a business customer arising out of or in connection with a particular enquiry and all introductions resulting from it, whether in contract, negligence or otherwise, shall not exceed £100.
Multiple claims relating to the same enquiry share this £100 cap.
The cap does not apply to consumers, restrict individuals’ statutory data protection rights or limit any liability that cannot lawfully be limited.
These provisions do not make us responsible for any loss for which we would not otherwise be legally liable.
11. Personal information and confidentiality
Our Privacy Notice at https://datacentrefinder.co.uk/privacy explains what personal information we collect, why we use it, our lawful bases, who receives it, retention periods and your rights.
Submitting an enquiry requests the sharing described in section 5. Accepting these terms does not constitute consent to unrelated marketing or waive any data protection rights.
Providers are responsible for their own handling of information they receive. We remain responsible for our own processing and disclosure.
Only provide information you are authorised to share. Do not include passwords, access credentials or unnecessary sensitive information.
Submitting an enquiry does not create a confidentiality agreement between you and a Provider. If you need to disclose confidential technical or commercial material, arrange appropriate confidentiality terms with the intended recipient first.
This does not reduce our own legal obligations concerning information we receive.
12. Acceptable use and website content
You must not:
- Submit fraudulent, misleading or unauthorised enquiries.
- Impersonate another person or organisation.
- Introduce malicious software.
- Interfere with the website or its security.
- Attempt unauthorised access to systems or information.
Website content belongs to us or our licensors. You may view and retain relevant extracts for evaluating Providers and keeping records of your enquiry.
Except where permitted by law or with permission, you must not reproduce substantial parts of the directory or republish it as a competing database.
13. Website availability and access restrictions
We may temporarily interrupt access for maintenance, technical faults or security reasons. We do not promise uninterrupted availability.
We may restrict access where reasonably necessary to address suspected fraud, misuse, security risks or unlawful activity.
Where practicable, we will explain a restriction and allow you to raise concerns. We may act without prior notice where necessary to protect users or systems, or to comply with law.
A restriction does not retrospectively remove rights arising from an earlier enquiry.
14. Withdrawing an enquiry and complaints
You may ask us to stop working on an enquiry by contacting [email protected].
If your enquiry has already been shared, we cannot undo that disclosure, but we will tell you which Providers received it and respond to any applicable data protection request.
Withdrawing an enquiry from us does not cancel a separate agreement with a Provider. Contact the Provider about that agreement.
Complaints about our directory or introduction service should be sent to [email protected].
Complaints about a Provider’s services should be addressed to that Provider. Any assistance we provide in communicating a complaint does not mean we accept responsibility for the Provider’s services.
Nothing in this section restricts applicable statutory cancellation rights.
15. Changes to these terms
We may update these terms for future enquiries. Each version will show its effective date.
The version accepted when you submit an enquiry governs that enquiry.
Updates will not retrospectively remove your rights or alter an existing agreement without a lawful basis and any agreement required by law.
16. General provisions
If a provision is unenforceable, the remaining provisions continue where they can lawfully operate without it.
A delay in exercising a contractual right does not, by itself, waive that right.
Nothing in these terms establishes a partnership or joint venture between you, us or a Provider.
These terms do not override statements or commitments that the law makes binding on us.
17. Governing law and jurisdiction
These terms are governed by the laws of England and Wales.
For business customers, the courts of England and Wales have exclusive jurisdiction.
Consumers may also bring proceedings in the courts of the UK country where they live and retain any mandatory legal protections applicable to them.